Refund and Returns Policy

Refund Policy for Thedigioutlet.com

This Refund Policy applies to the purchases made through the Thedigioutlet.com website (“Site”) operated by Thedigioutlet.com. By making a purchase on our Site, you acknowledge and agree to the terms outlined in this policy.

Refund Eligibility

We strive to provide our customers with high-quality products and services. If, for any reason, you are dissatisfied with your purchase, we offer a refund or exchange within the following conditions:

1. The request for a refund or exchange is made within 15 days from the date of purchase.
2. The item(s) to be returned are unused, in their original packaging, and in the same condition as when you received them.
3. Proof of purchase is provided, such as the order number or transaction receipt.

Non-Refundable Items

Certain items are non-refundable. These include, but are not limited to, digital products, downloadable software, gift cards, and personalized/customized items.

Refund Process

To initiate a refund or exchange, please contact our customer support team at support@thedigioutlet.com. Provide details about your purchase, including the order number, the item(s) you wish to return, and the reason for the return.

Upon receiving your request, we will guide you through the return process. Please ensure that the returned items are securely packaged to prevent damage during transit. You will be responsible for the return shipping costs unless the return is a result of our error.

Refund Timeframe

Once we receive the returned item(s) and verify their eligibility, we will process your refund. The time it takes for the refund to be reflected in your account may vary depending on your payment method and financial institution.

Cancellation of Orders

If you wish to cancel an order, please contact us as soon as possible. If the order has not been shipped, we will cancel it and process a full refund. If the order has already been shipped, you may follow the standard return process.

Contact Us

If you have any questions about our Refund Policy, please contact us at support@thedigioutlet.com.

Changes to This Refund Policy

Thedigioutlet.com reserves the right to update or modify this Refund Policy at any time. Any changes will be effective immediately upon posting on our Site. We encourage you to review this policy periodically for updates.

Your Acceptance of These Terms

By making a purchase on our Site, you signify your acceptance of this Refund Policy. If you do not agree with the terms outlined in this policy, please do not make a purchase.